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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
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( C2 L0 `+ B' k) m0 L- P【会员论坛ID】：zetia( k3 I8 O6 K8 R, S' H/ {: @1 \5 i
【咨询公司】：热博RB882 a. y& [$ V, g: T4 X$ G
【公司账号绑定】：已绑定8 Y$ q8 L8 d2 o
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。1 m+ u3 E) C9 S7 Z O: Y
: e% b+ n/ l, U% x' C【事件描述】- {( ?: G2 G t, B
, t* c" H9 W8 l. P欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。
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【相关图片】：见描述正文
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存款及下注图片：5 i( z5 i# E* z9 r0 y
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9 N/ B/ g- D' {7 m7 P% W热博处理提款数据图片：
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+ p. b" F7 r1 k; b5 b客服聊天数据：
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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% m, r# j7 |1 D( v5 L6 ~正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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3 O, v" @9 S& H4 _# g k
这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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1 [# J5 B0 R0 G/ J5 @
是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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3 f( A2 g g H) P& [+ h: L明白的，我已经联络了客服，你这稍安无照 |
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: Z" U* i) @: c
麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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" n( c" @0 @9 H; [2 ~4 b我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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! D9 ^" A) ^$ s- g/ |) N X明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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当前离线
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 + L- d3 }6 h' d& }9 n& s. \9 N
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哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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