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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑 2 l C+ s9 o1 D4 Y8 P) O0 n
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【会员论坛ID】：iwatch: K8 m+ X2 y5 D! a* S- C
【咨询公司】： 头头
) |" k! f9 D- N1 [6 i: L2 d【咨询内容】：
6 B- a, @, y- W5 r' X+ z/ i' O
. g. M. Q8 K& I6 A8 g J昨天在你家注册了个账号，今天参加活动存了1018。 y( b; H' d0 M
% t* F0 R, @6 B中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。
B: y0 K* p# `& S' m* {- {难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？; i1 i) P9 H9 L& n' a6 A! w
5 X. [# M! v3 M到现在还没回复我的资金的去向，真有这么难？# \& v& H% X) ^% ?4 d
; W0 o7 `7 r8 J6 S4 K帮我追问一下，我转的两笔款去哪里了~ （附截图）; A# {2 ?5 m2 w) q' y2 Z& d
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4 \ |' M( E$ [ b1 |# J谢谢~, N! {: G- ^ |: R& P2 y+ I
下午就找了在线客服，一直没能解决，好像很难一样？. ~1 w' M- G+ Q: D# S9 ] C
这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。( L9 n7 ?8 m) m0 O0 k( E9 V/ U
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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8 M: u) Y6 \$ {现在已经在提款审核中，但是还是没有得到任何解释。1 j8 p* q% k" d# k% w1 ]2 i
如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5/ g& {/ C* H2 t2 z* {+ n3 Y4 `
4 H7 N h( j1 q2 v( y# U这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。8 |; `! a9 {. v) g; C. }+ h
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只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55" J2 R1 y- G( b* P. ?: S: P
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5) J, l5 U5 {" f" _. S& k
, @5 m4 j6 d2 ^2 a
这个问题绝对不是这 ...
: o& C6 T4 L" g3 G! C' Z5 ~您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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当前离线
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客服妹妹，我最后说一次。
; [( V! h. b c/ e- H昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，# x N8 q+ k3 d8 L& r, l* b# O( P
按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。) T2 d2 r& f2 q, o6 {' `* P6 e- J
' v& Z* q3 V' z% w1 O/ m然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。
. Q; M) ?* V U7 h) m% l: Y ^虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 2426 小时
本月在线: 15 分钟
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资金到账了，在线客服真的很不给力。. ?; Y, P* g9 R( U5 r% U4 p* Q1 u! O
就评一般吧。 |
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