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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑
9 A7 z; I5 W. y) W+ J+ X( S
" o/ ^0 D$ ]7 c' {& t【会员论坛ID】：huarenh
3 ]. \( M4 [9 s) {- a8 T【咨询公司】：12BET
/ Q4 d% Q' Z6 _' B) n( D' H+ L( p7 q【公司账号绑定】：已绑定
2 z& u$ w1 D' J2 |1 o7 n【咨询内容】：
5 x9 F/ Q' K- y4 U8 n0 J6 T2 `, V5 z, r4 L$ f I9 G
10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……
w2 s/ s8 h# G! \% ]1 p" J! z 我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑
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问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题: t! S' j5 [* J% s! E! R; Y/ g2 m
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6 x/ V: ]/ c5 m. k1 Q/ c* h8 j6 ?; h跟进情况更新：8 R$ o4 w8 ~! |
& e3 ~- L) X6 t( |) X2 ?2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询
" r+ u3 A7 z% E; U& l. a3 E2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况; |( L, v+ z3 ?8 B) T- ?$ M; I
2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号7 D, c2 W0 ?8 X* S# E. o& \$ k
2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评
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( C! v) F+ O$ H评价说明：& h& R7 I' z2 s1 h% B) N
7 p$ w+ t6 J+ ~; y1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
. Z! O3 i" e; L3 C" p7 t2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
经验:
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当前离线
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
经验:
天策币:
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
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5 f; D& M% U0 D4 Y) V没有联系我……
7 u x9 x* H0 X' \第二次邮件复了，钱退回到账号了 |
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当前离线
经验:
天策币:
活跃币:
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总在线: 6649 小时
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8 g: d* ?# }3 M. o( b好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评5 L Q) L* ]; m( m0 M" t$ g% ~
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）
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