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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
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3 |$ t: L' D, b. p4 Y8 S. {【会员论坛ID】：zetia4 U5 ~8 N! C" _3 c
【咨询公司】：热博RB88
$ C0 f$ w# A# f2 e! W【公司账号绑定】：已绑定
$ T% U2 ~3 E8 Z" J【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。* H1 G" |! [4 B5 ~' i% b
) k* J& H& m' x【事件描述】! n* ]* e2 V$ q _6 P
; ]9 q: W M! Y3 l' K. v% C* n% ~欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。
* d" G0 w, u. U. ]4 b* t
- A _4 `% O/ }【相关图片】：见描述正文
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存款及下注图片：
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. X% Y: T4 c) B7 I- g, y热博处理提款数据图片：
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客服聊天数据：' m" c" H+ u! `2 C5 Q- U: A
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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- q( z* q2 c% j/ K: g正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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9 n5 p( V6 `, ^+ s
这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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0 p. B4 F+ H8 G9 y$ y- l: T
是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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2 O' S' K; A8 O1 y
明白的，我已经联络了客服，你这稍安无照 |
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- X9 K+ @+ ?& l* \' E( ]
麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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s6 E% [4 \1 B9 I$ |. m
哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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. L2 c$ O' T" ~/ I5 |我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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; B) H- H4 Y: I/ h$ \7 W$ L明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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当前离线
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑
+ D7 k6 h3 U7 X. `, \6 W7 _. o6 X2 M& J% { T! @
哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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