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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑
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【会员论坛ID】：huarenh r/ v4 W R; A2 A7 b
【咨询公司】：12BET' Y+ o+ A- o. S, I2 G
【公司账号绑定】：已绑定
) \! v# y0 m0 y+ Z( `6 e【咨询内容】： - P# W3 y" n$ p) ~9 H; y
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10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……' Y: q/ k. D* `
我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。
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$ ^. p j6 f3 |6 Y/ z楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）
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当前离线
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& _, V7 h3 O$ m% n- r
好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评
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当前离线
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没有联系我……: V: {, ]0 Z5 P1 q& w
第二次邮件复了，钱退回到账号了 |
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当前离线
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
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当前离线
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总在线: 6649 小时
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑 & x6 i/ ?* ~1 u8 h* L4 a
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问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题
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跟进情况更新：9 e: b F5 ]+ P6 h' L: e
' i3 {6 H2 V3 ]( j% j2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询; e- b, _' x0 ^. W0 u# l5 Q
2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况' ]% ?( q& f, ^+ b' i' b# L1 z I
2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号* q; s3 P+ w7 i" k1 g
2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评- v V- D' V% E( ]9 G; @$ s& m
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评价说明：
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1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
1 r6 C* T4 s( r+ c D) }4 E2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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