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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑
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【会员论坛ID】：huarenh
/ H0 _0 Q$ J3 t/ M! A& A" r/ }/ k【咨询公司】：12BET
. o6 E& ~7 m1 f& k$ a K! m【公司账号绑定】：已绑定2 P3 D$ @ q; l+ I! N& ?
【咨询内容】：
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; M S) }" g" q 10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……
6 `2 R( [8 w2 w! U 我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。9 \( z( a. Z3 ^% ~5 n! W0 C# w
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑
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) p+ {+ d* R$ K问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题
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跟进情况更新：
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2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询
1 ?3 V% ? `: }$ r2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况
/ q4 k0 L5 E0 P$ p7 g2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号2 Z, |5 [: M* C }9 M/ p
2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评
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评价说明：
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1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理6 G1 G3 d* V3 D
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 181 小时
本月在线: 0 分钟
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当前离线
经验:
天策币:
活跃币:
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总在线: 84 小时
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 147 小时
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没有联系我……2 d( H' }% c8 Q$ x+ W. q
第二次邮件复了，钱退回到账号了 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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- H+ U) J* b* r9 k+ n( c0 ^' I好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评9 [; s/ O* T/ l, G9 r
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）
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