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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
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【会员论坛ID】：iwatch M) x, y* F" T: R
【咨询公司】： 头头
- X& d( p$ b: A$ i& P; M5 ]【咨询内容】：
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/ W" C9 k( B. c+ }$ A, U$ V9 Q昨天在你家注册了个账号，今天参加活动存了1018。
1 w! f8 h% E: g, Y" m/ W% `' n
" [/ H/ m4 w* K0 [% C7 k中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。+ e% J! N& O' M4 Y( f2 D
难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？7 y) b- J* j9 [6 O; U. c$ t
. \. g* Z1 |- X) A; x到现在还没回复我的资金的去向，真有这么难？9 J6 n' T% X2 G7 t
; {4 \# X$ N* L0 C1 S- E* C
帮我追问一下，我转的两笔款去哪里了~ （附截图）, L0 R8 n( i9 y( | o0 F
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1 j/ K" ~9 b/ X6 k' p. ~6 D+ b/ v谢谢~
5 r# [ x! m( h下午就找了在线客服，一直没能解决，好像很难一样？* o# A' B4 V# D
这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。1 k: @9 n$ ` c' X1 L D0 {1 H5 m
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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现在已经在提款审核中，但是还是没有得到任何解释。# F4 u( Y9 Y" R x& m
如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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( H6 \1 k/ D' Z) J: N# Y
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
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这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。4 l' q/ K0 S" |2 V2 o
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只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55
! F3 K9 y2 a& O. u! f+ s# Y当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5, I; S6 o" C& k4 ], Q- \
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这个问题绝对不是这 ...
您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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当前离线
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3 h! K# H# h, k# X! B$ d; I Q客服妹妹，我最后说一次。
7 T+ V) B0 c$ }- V5 m5 }昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，
! \; X/ P" Y" N( g按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。' Z O* ?/ ^ x5 n9 V
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然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。# g7 x% E9 I! _, m0 {4 T7 G0 s
虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。7 a5 v9 T- L' y. M+ f3 |! G0 H, T
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当前离线
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+ V) E" ~; p" s
资金到账了，在线客服真的很不给力。
0 b: A: @# H+ A* m就评一般吧。 |
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