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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
4 Q  c8 I% h) u# O; U$ w* L作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
2 W% z, m9 z$ g+ ~( ^: S* ~最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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关于掉单,论坛也有过不少帖子
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9 @0 o& ?% H4 X5 x1 _有出来吐槽的0 r: W0 ]" O% B+ o  e9 ^
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有出来骂人的' `4 P/ [' Z, _7 [: l
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有哭成泪人的/ {( F! Y- P: `% t( C) a

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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,+ X+ \% s+ a/ m# l

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& n! h7 x6 P1 `: U; Z. W) b而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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* `- K/ Y8 W$ I5 f: z然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,; b- U8 P* f% Y' _

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接着,公司站出来了:让我想一想静静,,,. x4 e. v& l  U4 M3 _

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$ \# f7 I9 V8 X# L# l钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!% B6 N" V5 j( x) X5 M! a( d

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& U9 C9 |9 Y: Q+ {根源在哪里?0 i$ O3 w& _6 N( [( p
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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) H% q% X6 u( v8 N) h客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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& l: T  E% S9 D, }' w客服懂自家的支付方式的时效效性和最优化吗?
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客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?; X" t9 D" |  Y9 u$ h
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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还有太多太多,,,/ I8 d& O; v2 j! I5 L
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: W) e9 c4 S7 h矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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2017   向那些/ C1 \3 r/ O/ o6 r

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陪着你笑陪着哭% ]9 p; [6 G3 U0 b/ L4 [  K

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陪着诉苦陪吵闹
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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参与人数 1活跃币 +20 策小分 +17 收起 理由
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106#
客服在这个问题上如果能耐心处理肯定能得到好感的
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105#
掉单了遇到这样IU郁闷了。。
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104#
掉单了遇到这样IU郁闷了。。
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103#
遇到掉单特别郁闷只能找客服解决
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女人又是想出来了一篇好文章
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有些客服是会处理的呀,有的只会是耐心等
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掉单客户的心情都是比较急躁的啊
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99#
最怕的就是掉单了,很让人郁闷
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98#
遇到了掉单也是非常的倒霉的
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97#
掉单确实是非常的让人觉得讨厌的啊
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掉单这个问题也是挺无奈的
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annie2016 发表于 2017-1-3 00:23% s' X' e+ h9 D1 o/ t/ g  k* Y
如果是有信誉的公司,掉单还是可以好好解决的
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在佳佳家掉单情况直接找在线客服,立即就可以补单了哈
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遇到这样的事情肯定是不开心的了
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女人的话好欣慰呀~在佳琪家遇到掉单的情况找在线客服一定会如实一一解决的哦~祝女人新的一年好运连连,天天盈利哈
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91#
楼主随便写写又有进账了
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