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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走  k( ?5 x: R7 W, R1 |
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,( `* U$ D& v/ a) M$ J, V
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,) W" \# ^/ G0 V( a- }
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,3 {. _  H- r  R( A

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0 l8 C( r  V. @; O; l; o关于掉单,论坛也有过不少帖子
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$ |0 j4 ~4 ^$ t- s' L/ _

/ v6 w1 q7 K- s0 z有出来吐槽的
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7 v# r: t  ~2 f, Q5 H  ~  {有出来骂人的
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/ N! i3 w- O7 t# |0 x有哭成泪人的( {/ l" ?& [2 t. y6 P
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, _% L% u( k( G* ?5 `, @6 _8 L总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,* U- D% }0 h) `' k

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8 E% K" ]6 }1 y2 R8 V2 h/ n$ n而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!9 \/ y4 w/ a; k5 G) V% F7 K" b6 w$ R
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' i) ]9 E" L" E- c3 ]9 V" h因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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8 i( i1 q! q2 f# l1 p然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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接着,公司站出来了:让我想一想静静,,,0 }$ ]  o# c) K7 v- `: x

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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,( t  h' r$ F6 Y' E( u" L, F$ u

& m0 \8 a  B- [. F' w8 Q

, C: `8 j( e+ J7 m还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!2 M# O8 C8 t* Z9 ~1 h
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根源在哪里?! g3 w3 i: i( t8 s
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环% v! u7 Y, x+ ^. z) w1 L1 G: O5 [
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) y8 Q7 W6 ]2 ]' ]0 r0 a3 L客服懂每个银行查详单,查流水,查电子单的具体操作吗?' x. g! t$ v' L2 M% V
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% B' @. \- e* `/ Z9 B- h+ c5 h客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?& E1 L0 [6 A+ _! V$ x
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客服懂自家的支付方式的时效效性和最优化吗?$ F7 x" l) @4 k" ~& y: _; c6 {

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$ r. D3 F6 C# B客服懂常规问题发生后,正常解决所需时间多久吗?' D: u4 E( ^. t

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8 g8 z* w) O, M. v联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?' e8 e# |0 C4 n: w/ _9 B/ e

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3 t8 a4 C! r  |3 z) i有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?3 K, V* L; P/ [9 c4 h9 b9 w9 ]

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. k$ r( B2 Q. C$ T还有太多太多,,,
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  [( w9 K8 k2 c- f) C矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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% N1 [9 R1 n: s9 G打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,# l, {8 ~1 [; {1 |& p

* \* E, c' V/ E! u3 O2017   向那些
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6 \$ b& m1 V5 Z' t; e- E  H+ x陪着你笑陪着哭
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+ `) i, e# ?" A陪着诉苦陪吵闹% h" d4 R9 K1 F* i

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% N6 M0 y) g# G  m  A) t陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
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