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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走# x, z4 B# N  |) i  I
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
' H$ e* v" i/ o/ w最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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, q- P# F) }: P$ _' r关于掉单,论坛也有过不少帖子
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有出来吐槽的+ ^% o/ w5 d6 s" F: F/ J6 j

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2 m5 S  Q) C/ P1 a# X有出来骂人的
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有哭成泪人的0 s- M: F  y+ v: `$ _
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,- ]) U3 h7 ^- T1 v

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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!4 ?- S/ V$ C7 m) g
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- _: k, D+ Q# D" j" P' H因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。  y* J# w. w, t) J6 x3 E; _
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9 w& L/ m, i, Z3 m4 e* n# e然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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" ^# O! _3 E9 k- h! f接着,公司站出来了:让我想一想静静,,,
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,3 L0 G: ?# p6 ?9 ], P7 G
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0 @' z+ a" w( G8 E还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!8 y* R# F$ X; U% j/ N7 D0 a
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, I: Z8 r4 |+ A; l0 G, ?根源在哪里?
, _) b+ w6 Q  \' S: _& }根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?# _, D2 \. u) C
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1 z0 T  g' R1 }0 ?; s! [2 Y; m/ v客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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客服懂自家的支付方式的时效效性和最优化吗?  w' l3 M. V) w! u4 F

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4 {1 Z  x7 P8 o) L9 Y客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?) Y8 O/ p- \& i8 C* n" V& B# I! F
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还有太多太多,,,
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- |  y  B$ R4 Q% z/ k矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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8 P( w7 h- u( L6 Z! M  C但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,: i, E8 V9 m8 \# Z  ?' V% p& a+ A

: Y7 ]3 @$ k8 t3 B2017   向那些, U6 W$ g9 E% y2 V( j9 s& n5 {
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& n7 L7 p3 \* Z8 Y, [+ G陪着你笑陪着哭' d* N+ q& s4 y! H# r- {
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$ n% X- L" Q- t4 b! r, F2 q, S6 g) h( I陪着诉苦陪吵闹/ f" M+ h3 W. a/ a, P
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5 W8 P- D1 R) K; s! d+ j陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
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:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
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