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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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2017年到了,劫持并没有能阻止天策欣欣向荣的向前走+ X1 E* I# [' p# D/ N- u7 ^' P; b
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
$ o) C H9 _: Z最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
3 {* G4 k) F" g' a2 g ?$ c
4 l9 L8 i. ?9 j新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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关于掉单,论坛也有过不少帖子
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有出来吐槽的* ]+ C8 \8 u) c& b1 k
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有出来骂人的1 U+ ]& W7 ^. @/ }& v
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# P2 h& d) J0 t0 P/ Q1 I, x有哭成泪人的8 \/ d& [1 G7 z2 [
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2 b* _& ]7 ]: H1 t/ a. R总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,/ o% A3 u" ~3 s* @7 K% B* k
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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!, g: Y4 q+ _5 T2 r
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。0 `, x( s5 Z, q) _. Y
o' l, y0 c a$ W: K6 b: B+ q& P3 D- u$ f6 B
然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,# j. N% f, F5 N
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2 E3 c$ @3 L- j* e! [接着,公司站出来了:让我想一想静静,,,$ W4 R) S- C9 B. b: Q# M7 C! T& P
) d" `( E, V- B$ w+ ]
/ a7 Z g1 R- S! u钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,8 H; b7 k. E# e8 c" e! |
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4 _! a: B9 e9 T: ~还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!1 A9 C' L3 [' N
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根源在哪里?
' {. `, O' r! U根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环4 ?4 W6 n$ r3 D+ j, `2 X* r8 x" [
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( O0 |6 ^' s$ t! }% Q. ^& t客服懂每个银行查详单,查流水,查电子单的具体操作吗? l/ K: k3 b: k' x
5 g" l" n! E% {/ D! H, T0 q8 t m6 o# Q% [; X
客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
4 J" p1 T! _7 k; _* b% X1 N4 ~. F) i4 {
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客服懂自家的支付方式的时效效性和最优化吗?
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: x; \5 z& w5 L$ }8 c客服懂常规问题发生后,正常解决所需时间多久吗?
$ w- b. f/ v6 {1 l
3 B3 b* M6 c. z3 k2 }7 j
/ n: }3 q( b0 E K$ S$ Z; e+ l: K/ E联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗? P7 J2 m0 P' r
/ ~7 R( a; T% |' }9 o
! Q* v, C* \* Q+ Q! h0 {, j3 I有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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还有太多太多,,,
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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3 |$ t, @3 T, L- j2017 向那些- _: l6 U; [; o5 }
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8 O, Q: z' f/ j# w3 g+ p- f陪着你笑陪着哭! F# v+ D- l5 M- H; Z
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陪着诉苦陪吵闹
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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掉单就等等啊 ,等公司收到钱了 就上分了。{:4_97:} |
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遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天 |
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都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧 |
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