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[1777] => 金星
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[seodescription] => 需要菠菜公司解决的问题，请发布到这个版块
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[12BET]
12博提款被审核 要求手持身份证 我邮件发了几十封 客服就说没收到
[复制链接]
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在论坛注册的账号 12博提款9000被审核 要求手持身份证照片 我也拍了邮件发了几十封 客服就说没收到& M6 ^! Z$ z6 y4 Z8 [- J5 N
目前等待中 有经验的老哥过来说一下这种情况有遇到过没
4 _+ q5 P, X9 `& v: u$ X
, c' y% `' V2 k0 d| 而且我是换了3种不同的邮箱 来回发送的 就怕他们屏蔽了 |
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楼主你好啊，见客服有在解答你的疑问了，您耐心等待审核通过哦～这边请楼主给予本次咨询一个评价（好评，中评，差评）。 |
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本帖最后由 天策-萌二姐 于 2023-11-8 13:43 编辑 / w. g: J9 g$ T: N
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亲，麻烦您先进行绑定账号后才能给你处理哦～没有绑定客服那边无法查询您的游戏账号哈
7 y. @8 \7 @) i* K----------------------------------------------------------------------------------------------------------------------1 _3 W8 ]9 H6 h9 y$ q* d$ f
跟进情况更新：3 B! O! r8 F9 f3 B3 @
2023-11-8 08:04【版主回复】——版主-萌二姐接受咨询并转达客服, L" {* [; D0 D% K% ` K
2023-11-8 09:09【客服回复】——客服告知会员重新发送电邮，客服有一直和会员跟进情况，会员耐心等待审核结束即可) I' f/ a" q" t4 f
2023-11-8 13:30【会员评价】——好评结束本次咨询
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4 F( Y( k/ _: n+ Y" S g* [; F5 D评价说明：3 |6 o2 ]1 ~7 s: B7 {! w1 N% H; i
1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理2 T6 B |) K; o! R
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。- c7 B& k2 _$ G5 N$ g0 h
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* m9 H7 @8 P+ Y9 U5 S- c. W
你好，这边没有收到您的邮件哦。6 P% w$ Z- p' y @
我们这边从来不会要求手持身份证验证。您可查询客服发您的邮件。
+ @0 `$ E0 z! V$ h9 w您只需提供身份证件【正反面即可】
, Y* K# D' x0 p' u4 a2 D9 n& a. z* |$ Q; ~0 Z9 \6 }7 ?
这边可以私发我您发邮件的截图嘛？ |
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12BET客服代表 发表于 2023-11-8 09:09
9 J- L; j8 v" {/ `1 z你好，这边没有收到您的邮件哦。! n8 I4 M# |! u: I
我们这边从来不会要求手持身份证验证。您可查询客服发您的邮件。
2 G7 F+ e3 s8 w! s/ |" X您只 ...
可以 我要不直接把身份证正反面发给你吧 发邮件你们客服说收不到 |
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+ j+ r; _& t' ?
我这边不方便接受您的邮件。稍等 我和客服部门确认一下 |
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7 M; L% m; H8 x5 \& y- D9 Y7 p" ^
好的 在线等 |
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. u( G( Q/ b) ~) O, d8 }% [( O; A" I5 T可以再试一次哦。我们邮箱系统之前有问题
x* I( U$ \, \/ H& ~6 S[email protected] |
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4 y2 G( a; _. j, S& g/ z
已经发送了 收到了没 |
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+ l* e9 P/ e0 q" P3 a6 V# ~
怎么和你私信 |
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, X/ G7 D4 V A8 |+ s我在论坛无法给你发送短消息 只能阅读你发给我的 |
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- u0 d9 l7 Q! I% T Z" p
我的权限不够 |
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U3 C$ \3 Q4 t7 l K" l还是没收到哦，我让客服联系您了 |
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+ I, }& X" z, C: n因为私信需要贡献值积分哦，每发送一次就会扣的～楼主没有贡献值所以无法发送正常，只能用这边和客服沟通了 |
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1 L4 s- [( d/ |3 |% u; W
客服说要给我致电沟通 为什么之前提款都不审核 资金充值多了就要审核呢 |
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2 {2 i' l4 J d, m
您好这个与账户资金无关的，
8 {" g+ u! v K; j为了客户资金安全及避免洗钱活动
' B$ I$ c( M7 i' s我们一般都是由系统随机抽查的以确保是本人进行游戏2 T* x* U9 ] a4 V7 `
这样一来可以减少资金冻结事件% s5 o+ ^$ Z5 o3 o
希望您理解及配合 |
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