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[lastpost] => 2815029 会员lantianyun请求帮助解决易仔冻结账号和黑1923元的问题 1773661243 lantianyun
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑
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【会员论坛ID】：huarenh" [) {; V4 Y5 F/ C4 f; R5 _
【咨询公司】：12BET4 _6 }- p7 }' Q5 ^2 v7 D5 B
【公司账号绑定】：已绑定
0 P+ h+ e% {, y; P4 K% H【咨询内容】：
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10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……
! _! z8 ^* T! t 我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑 1 [* H2 N9 S: a! J" ?
5 b( Y: D$ s( l6 A8 f问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题
$ {6 v9 l+ P- p9 P/ a5 ]-----------------------------------------------------------------------------------------------------------------------5 L/ O8 e) A2 f4 t
& H0 Q. F. f7 ~' ^$ S1 Y% a跟进情况更新：
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3 _% q: _9 L6 g3 q) V! b2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询4 Q8 V$ Y" ^& y6 {) B
2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况" H7 Z0 G6 S2 ?; _7 b2 q
2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号
9 B, \2 y$ g: R' W2 J& i {2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评/ e8 `4 P2 {% Q1 n. f; B0 I
$ z z2 S2 r( o4 j评价说明：
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1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理" e$ t P* _5 J" T# O- ~+ L7 `
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
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当前离线
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
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没有联系我……
. c f3 C" P& F+ \ m" T1 m/ p/ v第二次邮件复了，钱退回到账号了 |
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当前离线
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+ G% j# W) F7 [2 v: S好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评
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当前离线
经验:
天策币:
活跃币:
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本月在线: 0 分钟
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楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）
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