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[1626] => 乐天堂
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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑
/ Z, F* q+ n( Y$ g- x
+ Q- r' M$ j2 \' o' U B8 I, L$ K; P; e" o【会员论坛ID】：huarenh
) J2 u( B1 k9 V3 P3 u3 s6 R# v【咨询公司】：12BET
2 {7 Q+ g n7 Q4 Z" C4 l【公司账号绑定】：已绑定
9 A# ^ F3 h/ i& p. O【咨询内容】： : Q" {' w4 c; S1 Q
1 Y) y7 K5 F! B: y! j9 }5 _% q
10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……) p& V# @& L4 ~9 h, ^% }6 V- A, y
我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。8 V& q* g! Z( [6 |
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑 % N8 a# i" y3 y, g. a% d
6 T0 W1 y0 @+ I$ A# H0 ~# M问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题3 {) w" e4 E2 z5 \2 ^8 `
-----------------------------------------------------------------------------------------------------------------------
# B. B4 D% N: k/ b
7 z( w% s+ T+ s! a% U跟进情况更新：0 v1 ~% N7 i" @: B* t, }0 }" k& O* d
4 a1 ^5 ^0 V" Y1 {$ a+ E7 c
2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询
, Y. D! L4 F [, ^# c2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况& T% L# f5 |% @5 Y3 [3 ]: L
2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号
/ I+ t2 M, {- J0 b6 K2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评1 @- u" N' x& h. p9 f! w% J
8 r3 w5 ^! H; B* H# Y% a4 L- Q评价说明：
9 S$ w' ]+ O8 ] W+ y7 N8 O/ X% ~4 q0 Z# }2 L0 R. ?' r. K5 l
1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理8 r5 E* q' I# B. Z
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 181 小时
本月在线: 0 分钟
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当前离线
经验:
天策币:
活跃币:
策小分:
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
经验:
天策币:
活跃币:
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% X7 j" y6 y+ v/ C) J
没有联系我…… U# S* {5 p/ y5 H/ x/ A! x
第二次邮件复了，钱退回到账号了 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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, L4 M* E0 R5 ~/ M6 E z好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评
9 y1 ~, h) G0 T: d% ] |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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7 z7 r0 a" @, A! d
楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）
% C$ N7 _9 J! B2 I& k |
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