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本帖最后由 huarenh 于 2021-10-25 14:47 编辑 8 Y( s* L6 W1 d; D" ~
/ _4 N" B% Y3 u4 W! X* `4 C【会员论坛ID】：huarenh7 N' H L2 z* X5 e" E G9 e% V
【咨询公司】：12BET& C& z- n7 u/ B- t- h
【公司账号绑定】：已绑定
^- ~/ }9 _. |1 {. y8 Q& ~# ~8 t【咨询内容】： - H4 y( y' y- B
, p' Q# W2 C n/ ~/ c2 M& V 10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……1 l; e0 u9 y2 R( l
我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑
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问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题2 m" p- C: a/ b/ Z
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" h3 a5 ?+ G, |% @( L* B( E, a" G跟进情况更新：2 ?% e+ F8 o, w, D Z& f( l
9 p( |% O1 x2 g* _8 x" u |" H+ r2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询
3 ]; m5 s. W0 K0 B0 O6 K2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况% S3 ?6 s* i0 Z3 K9 F
2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号% M$ _& V% g/ K0 o" ^
2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评
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7 O7 Y& h: [- k( \6 F) D q; x) Y$ H) D评价说明：& y$ i2 u+ _' c" D' W& z: w+ c2 G6 x
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1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理6 m5 _6 E' f2 K
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
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( e( H( W$ s& M: C没有联系我……
4 w. r; Q' ], B0 Q" Q4 [. K3 E第二次邮件复了，钱退回到账号了 |
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当前离线
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& X1 J4 K+ }' d# y: e3 N/ m3 S好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评! B/ k3 V9 `& H. ^/ I. k! F2 {4 H6 P8 X. u
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）
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