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[lastpost] => 2815029 会员lantianyun请求帮助解决易仔冻结账号和黑1923元的问题 1773661243 lantianyun
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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
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2 H, z9 R9 i( e3 B. M【会员论坛ID】：zetia* w. x& I" p4 P) z
【咨询公司】：热博RB88
( j) v: P; P9 x3 q- a9 |6 l【公司账号绑定】：已绑定3 g) r) @) A4 y9 q E' p; o- p
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。
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3 E, t, t6 o7 ^) h2 @: ?【事件描述】2 {7 Y* D8 j2 |+ N1 F% u
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欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。6 F, C1 _2 r0 B+ ^/ p# Q
3 K5 g$ a" j) B. @) I- C/ \+ p9 ~【相关图片】：见描述正文' c. c& Y$ i+ L
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存款及下注图片：( N/ |0 s6 F0 M1 ]
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) c+ F9 }$ p# Y0 j- L6 q热博处理提款数据图片：
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客服聊天数据：
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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" N9 ^. R. S1 _' A+ K+ V# B, j
正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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( z6 j1 ^5 b: \- o% M
这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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, s8 M# M% }! B* Z& n7 C: C是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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/ z7 N- d' o5 a2 Y1 J
明白的，我已经联络了客服，你这稍安无照 |
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, m2 n) E1 {1 C$ _! {. w麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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- Q$ ~+ E" Z, ?哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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% Q! q' C) A7 Z. t- Q9 m+ ?( D& p哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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9 ]* ]) R+ B( x6 j$ d: o/ y
我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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0 J1 S6 {" t, P6 X6 W明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 . |, I$ }# @3 j' a/ A
8 I, s! M& Y9 j$ ?' x+ t4 s$ A3 P哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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