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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
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【会员论坛ID】：zetia
4 H1 }, q# ]2 H) Q【咨询公司】：热博RB88
' p: I- D# |. X" D+ v* T) s5 O【公司账号绑定】：已绑定
1 _! D. b! M& `- a2 Y( G9 m0 L【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。# ` e4 R6 W/ d, Q* g" v
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【事件描述】9 p0 ]$ ^, E8 [% b' m
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欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。2 I2 C j( I0 N) _' Y/ Y+ A* e2 \
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【相关图片】：见描述正文( J: Q4 K6 x7 T# J; I6 o& B
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& I, X; T: h# [7 v6 e6 O* d% V4 \* {存款及下注图片：9 C2 u0 I( l- r( Q6 B7 \
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7 T p/ N# X8 }' R4 |1 ?热博处理提款数据图片：$ \& K) {# R/ }4 p$ R8 i1 u% t$ _
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2 F, k4 L ?/ i客服聊天数据：
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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4 r( Y2 \4 a' [; v6 A9 _
正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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. Y: p# y x$ N% G; e, P. \5 C
这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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/ m& g1 u0 `9 i" h- ]' p- e是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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明白的，我已经联络了客服，你这稍安无照 |
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; B3 m; h0 b: H3 `* T$ ]麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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! s: ]$ n3 @+ V6 |哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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* b6 V( |& v7 R1 B8 b% Y' `哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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# _( j/ I+ E6 X. m; J, C: b我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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9 ~5 o5 O/ i2 `/ o! h, P, {: ~1 i明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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当前离线
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑
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3 m x# \! B3 {3 T哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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