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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
1 V$ B- d+ c8 e2 h+ |
& |; a3 Z8 h5 i$ G. f' ?/ s【会员论坛ID】：iwatch2 [8 J: T" b0 ~- N
【咨询公司】： 头头
# Y" H/ a# {! _. D5 N: Z【咨询内容】：
+ u% k! w4 r E2 V5 L% Z. a0 [
; o, o0 _. E$ ]1 O昨天在你家注册了个账号，今天参加活动存了1018。/ j* o, C) @* n$ B0 s
( u! E4 y: F( B# s7 a2 {中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。
9 f3 u5 O( d7 l难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？ p* N6 c* g" G7 J0 k! W
4 H! n8 N. Q' M4 p, s2 V到现在还没回复我的资金的去向，真有这么难？" |, ]* z. \7 k, b8 ?+ R. N
1 j5 p8 z1 a8 f0 J帮我追问一下，我转的两笔款去哪里了~ （附截图）! n. H* a0 ^9 l" E H% J( Z
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6 g" K8 j9 b6 t$ `, z谢谢~- P% g' h( h. J# b' D
下午就找了在线客服，一直没能解决，好像很难一样？
. J$ C/ H; l; ^+ W0 d I D7 {这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
& d) ~6 p) ~7 {9 ?% y2 F, t4 ] |
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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& T- X3 [8 K% ^( ]5 Z
现在已经在提款审核中，但是还是没有得到任何解释。) c- T6 }/ a6 ^: i2 I
如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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" P/ o( ^7 \' s6 j( ~当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.52 ] t5 S. t! ^( A9 m2 t
! F$ h% s& a. U' r; } d8 x
这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。9 ~" q- C* o; s" X& v, \$ L
9 P; w. R6 S. Z5 a" d9 J只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55. W% v; E& a/ M0 j$ d
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
7 R! I4 q) m* D2 h$ I
' b J2 m! M7 C, O$ j. e+ w这个问题绝对不是这 ...
, W1 C3 h& P* K1 U6 p您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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4 i$ u& l: X" g3 t
客服妹妹，我最后说一次。
7 _) s4 i, i7 H3 l# H) o# E% O昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，
5 l- u. X0 @. t+ ~# p- d5 m& {按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。1 C* y" v- Q* |6 l( E4 j6 ]4 D( Z7 |
2 R% o* S! H5 N* F3 W7 z2 z7 p( q" n然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。3 B6 a4 A' \& c% {
虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。
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$ t/ o* L' q- b5 g4 {
资金到账了，在线客服真的很不给力。
2 d0 n8 d; y/ @4 O, j8 ]就评一般吧。 |
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