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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走% w+ f) @* x. o
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,& _. e  \# E0 x. x
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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4 V7 T( B3 Q! r1 y5 N, R新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,," T/ S: m  _7 t1 r, u
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- X. c- E' s- E% ]) J% D, w! i关于掉单,论坛也有过不少帖子
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1 [7 t# h) i( m$ F$ \有出来吐槽的
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7 q& F1 ^5 q4 ~6 E4 \有出来骂人的
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% F/ J4 V0 }& ^# L4 I2 y, d有哭成泪人的+ ?+ R& ^9 i8 |
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,4 T4 ]0 X+ [; @0 ]. S2 m

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4 a, ~6 g0 t6 o6 R; T+ \而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!% Y7 M; p* `' k: w4 A- O$ X% D8 `

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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。3 k: Z) ~  r8 F% M4 o
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,' {: i4 [7 s) [- Y5 D
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) M5 K7 L* P9 R9 J3 Z% T接着,公司站出来了:让我想一想静静,,," j6 w# ?! l* Y& s
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3 l3 ~1 E. H( @8 H+ Y- C5 X% l钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,6 @4 q$ D2 ?! U3 {  J

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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!! x; A( b. M3 A, l

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% r- p3 M  ?$ H; u  t6 d# |! }/ f6 }! i根源在哪里?
' A0 C) z* X% D2 X; j8 }6 m6 k, @% f根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环" K2 l! h; |( j) V( A! B

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客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?- _) L0 g, {5 s% _3 C6 [' n

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4 [  E, \6 I2 J! u& q! b6 I客服懂自家的支付方式的时效效性和最优化吗?
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* j. _: q% Q+ @8 Y4 v客服懂常规问题发生后,正常解决所需时间多久吗?. I' e  W) V* Z$ [9 ?

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: m$ k7 C& N1 s3 P9 S联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?/ x: X/ o. j' Y0 q) X$ E- \6 m
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?: P) l8 Z5 B* C. s/ q9 I' a

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4 T+ B$ M& d2 k. L. a4 s% [还有太多太多,,,
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! Y0 l) ]1 u/ r! A  k9 \: ^- u矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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- H) u' Z4 v  a* Z( p打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了8 Z" G4 }# M& X) ~8 n( I

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( T, l$ ~7 S( J但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,+ `0 b, u! p% f. ~1 U

" L6 a& b1 A, N6 _' _& \2017   向那些
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3 o. Z1 Z* p6 L) P. B' I+ K6 G陪着你笑陪着哭: q9 ~: [' _/ S6 p; Y
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7 }8 r8 P- F5 K, |6 a陪着诉苦陪吵闹% e$ o" B$ x1 M
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, n4 c: ^* X; @9 s$ l陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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