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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
/ [6 W- S- J9 ^5 r, v作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,9 q4 r2 _2 s$ s3 H1 d
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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. C. }0 l# ]- W3 |- s新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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9 {# v& e5 \- m9 c9 o  A# T关于掉单,论坛也有过不少帖子& k) T- n: P- j0 `& t' a5 n

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5 w' B1 c5 u, S8 j" u5 }有出来吐槽的8 ^7 j/ z. |( z7 r

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% ?( s, e# t' f有出来骂人的
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5 n9 D1 k; y5 J" i2 z" S# d/ n有哭成泪人的) h4 S5 ~9 @! ~6 O/ ~" X- H
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" l# u! E# J3 U" _总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,0 \) @6 q$ ?  g1 G- z/ n8 a% s

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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。) l5 U' ]5 R  S& h4 ~' D

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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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" B9 k  P- r; w: P! F接着,公司站出来了:让我想一想静静,,,
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- v" L& r& H8 {4 v6 I钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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根源在哪里?
2 \: V' q7 g( y根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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" T+ ]8 k1 T7 {. \; n" s$ D客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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客服懂自家的支付方式的时效效性和最优化吗?
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客服懂常规问题发生后,正常解决所需时间多久吗?/ D$ h. m) J5 Y7 l
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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( f! v0 {& c  t" a) M9 L) U' `有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?* R# Z0 u8 f& m# r; D

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, E% Q1 |1 T; ]5 P% ~7 P7 N还有太多太多,,,
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了4 k) }- F% C- X
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,! ?( A- x( t$ G! l& |# X. o; k. @- {- {

& H" ]2 O( s) i9 w2017   向那些/ D+ X* F6 B& r' z, ?* i3 Q/ M( o

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  @5 s) u6 J: C9 d  G8 c# r陪着你笑陪着哭7 Q* M  u4 |0 \/ j

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陪着诉苦陪吵闹
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, y9 T4 w! H2 D3 V; A5 E7 y陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!: `; ]1 T7 C; L+ `4 {- ?  I* i
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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参与人数 1活跃币 +20 策小分 +17 收起 理由
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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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