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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走! X1 I' c( I, H# d3 N& q
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,, a, {5 x* _5 g4 J
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,! A$ a( |# V2 w; R3 Y

+ K3 \8 w# Z7 ^  _$ X& z. X新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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关于掉单,论坛也有过不少帖子3 I  \( K" U. j0 u/ \
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( z# O( m5 A" ?2 Z* Q& X7 N; v7 X7 D* x有出来吐槽的( p6 U2 B" {0 e) Q) U
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' u, n7 M' x5 v0 e" S有出来骂人的
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有哭成泪人的
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,% L7 Q4 ]+ w+ _3 @1 M

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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。$ v# g# N( M" I# g

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5 ]# h5 k: z/ {/ g然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,( x* b0 w' u7 R4 ?' I3 T+ V

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( K/ \4 C6 y( s8 L接着,公司站出来了:让我想一想静静,,,1 L8 R" W+ ?! ]; ?: h: p1 [
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!5 D3 G! c0 L# f* y( @$ B! D# _

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& S! L5 [$ P+ H: o5 L. ?$ X' M& C" v根源在哪里?
1 {; L* n7 r, ?3 ~根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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/ T, Y! f3 r% y9 Z4 O1 {' f客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?* S: j; ?* p6 H% H" {. ~

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客服懂自家的支付方式的时效效性和最优化吗?% V- \8 w: Q5 Z
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$ ?7 z4 o+ u; v1 m% c客服懂常规问题发生后,正常解决所需时间多久吗?, J1 W! q/ l$ l$ I! f# ?; }

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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?- M$ w0 {+ Z7 h& x6 x  T0 ?  O: d

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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?4 a5 D: e0 p/ X2 b
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还有太多太多,,,
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3 l# H3 |% O4 v$ r7 [3 [7 G$ l矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了4 a  N) p# j! A5 k+ ~. y

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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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2017   向那些
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陪着你笑陪着哭
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9 |! Y  X8 E6 ^陪着诉苦陪吵闹8 c) J$ I0 z1 B
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# o. k3 X- ?. C2 Z陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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参与人数 1活跃币 +20 策小分 +17 收起 理由
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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:hug: :victory: :time: :kiss: :handshake: :call:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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