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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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2017年到了,劫持并没有能阻止天策欣欣向荣的向前走! X1 I' c( I, H# d3 N& q
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,, a, {5 x* _5 g4 J
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,! A$ a( |# V2 w; R3 Y
+ K3 \8 w# Z7 ^ _$ X& z. X新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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关于掉单,论坛也有过不少帖子3 I \( K" U. j0 u/ \
- `+ ~8 \5 |2 S! J" @1 i+ x
( z# O( m5 A" ?2 Z* Q& X7 N; v7 X7 D* x有出来吐槽的( p6 U2 B" {0 e) Q) U
' ?2 b/ w/ r9 g/ G& X& Y5 D
' u, n7 M' x5 v0 e" S有出来骂人的
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6 F, g$ j. i8 H- M* k) \" Z1 c: v
有哭成泪人的
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, f! Y6 h& k" G4 n$ \" _
总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,% L7 Q4 ]+ w+ _3 @1 M
4 x3 p R q; P5 E8 ^6 x% F$ y& N( D. f$ V6 K8 r& k- b' w6 s
而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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. B8 {# ?. q$ Z1 h5 B. I+ a }+ |& y @9 x' y) z
因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。$ v# g# N( M" I# g
9 V# ?6 I5 d3 ?0 d! G
5 ]# h5 k: z/ {/ g然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,( x* b0 w' u7 R4 ?' I3 T+ V
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; [( Y* {/ E$ w
( K/ \4 C6 y( s8 L接着,公司站出来了:让我想一想静静,,,1 L8 R" W+ ?! ]; ?: h: p1 [
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!5 D3 G! c0 L# f* y( @$ B! D# _
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& S! L5 [$ P+ H: o5 L. ?$ X' M& C" v根源在哪里?
1 {; L* n7 r, ?3 ~根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
8 [( x) \4 [1 T, r4 t5 `3 S5 L$ d5 @4 M B/ ?8 n) D
/ T, Y! f3 r% y9 Z4 O1 {' f客服懂每个银行查详单,查流水,查电子单的具体操作吗?
8 [; j z f6 r! | Y9 t% J9 Z$ z, i
+ J$ ?; L5 U0 N U( D4 y6 l& W4 j0 D7 ?8 P1 e1 ]
客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?* S: j; ?* p6 H% H" {. ~
/ w u8 T( t% k- p/ ~8 |5 u* P) R) ^" G( ?- x1 H* J ^
客服懂自家的支付方式的时效效性和最优化吗?% V- \8 w: Q5 Z
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$ ?7 z4 o+ u; v1 m% c客服懂常规问题发生后,正常解决所需时间多久吗?, J1 W! q/ l$ l$ I! f# ?; }
+ J2 k+ F' z& K" V" v l' L- v$ U/ {6 k# L3 z8 D$ _' B
联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?- M$ w0 {+ Z7 h& x6 x T0 ? O: d
2 c3 w2 `* Z* y& u& @' p3 z8 e& s$ }+ w$ t! z
有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?4 a5 D: e0 p/ X2 b
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还有太多太多,,,
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3 l# H3 |% O4 v$ r7 [3 [7 G$ l矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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& n2 M9 Q5 L9 _% ^& ]6 q g- _. ~& P0 H. n+ f+ E
打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了4 a N) p# j! A5 k+ ~. y
3 c/ [' X0 y8 I. E* r2 T# A d& o z% e' b; J4 D
但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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2017 向那些
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陪着你笑陪着哭
% S* t2 z+ y* s2 u1 ?& M& ]6 B( u: I5 V( {. ^ u
9 |! Y X8 E6 ^陪着诉苦陪吵闹8 c) J$ I0 z1 B
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# o. k3 X- ?. C2 Z陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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$ Y4 }% R" Q m- D& g: [, x4 v3 o7 @/ U
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掉单就等等啊 ,等公司收到钱了 就上分了。{:4_97:} |
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遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天 |
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都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧 |
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