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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑 , Q- g# u0 U; b; }( m3 T$ B
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【会员论坛ID】：zetia: l+ ?4 e$ s3 q: `9 L, x% H' y, ^
【咨询公司】：热博RB88& N5 g; o$ ]; e! R3 m
【公司账号绑定】：已绑定* c- O( h* W3 Z( Y& a
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。
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l) V% z6 M- m, g& p5 y【事件描述】
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欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。) C d4 ^6 P8 d7 L
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【相关图片】：见描述正文
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存款及下注图片：6 C+ n: ~# Z5 i: X9 ^
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热博处理提款数据图片：8 C, k2 E2 y+ K* o$ r
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客服聊天数据：; F: z( h! q. J+ I* S- p
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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# g5 M) `- ~6 _ C( \- u' S# ^- I正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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/ E3 m( q4 {" h/ G- K
这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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1 D7 |; ]: x0 f2 ]4 s是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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3 c& | z4 t& `: Z% t
明白的，我已经联络了客服，你这稍安无照 |
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麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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* C& X ]+ z& j, S6 P哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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! }" D% S" ]( \7 F3 D1 _& [
哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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- y, @, r2 e& S+ B我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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; e' J6 ?, ] m5 i6 w" j
明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑
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哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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