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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑 " K2 a! l1 V: b$ S$ z- u0 [
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【会员论坛ID】：zetia/ K& Q; ^; C3 ^1 \+ X& T
【咨询公司】：热博RB88. L% v7 A9 S, _) g1 @) k
【公司账号绑定】：已绑定
P7 Q( [& \0 e1 `2 M5 j【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。6 [, o8 z: [# P6 j
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【事件描述】( U* e0 ]+ R( a) ~
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欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。
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* I$ x2 i2 U" _+ p【相关图片】：见描述正文. s- [- \" S0 V7 K0 c
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存款及下注图片：, l E+ a p& A+ L: O5 P: H
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0 m, \6 f/ K/ f8 W; f0 d, r D热博处理提款数据图片：
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客服聊天数据：
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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( B0 Y' k5 N. d( P
正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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/ I! y% p# c; h2 E8 g# ?
这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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+ [9 T' @+ Z1 H
是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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* ], u% B2 d5 Z0 G" |6 X( l
明白的，我已经联络了客服，你这稍安无照 |
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麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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4 L9 L3 _ `4 o$ `7 y9 a _& J哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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. y6 X5 Z! _' [2 _我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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! G" [* S# r3 p- i9 P6 q$ D明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑
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( v2 B/ l3 P' a. ~( g9 a# x哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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