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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑 ( m6 @- k9 {& g
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【会员论坛ID】：zetia
1 x7 a: u% u1 B! {% W【咨询公司】：热博RB88( w$ |& a. w1 j. G8 U0 i0 z1 r
【公司账号绑定】：已绑定
$ J% S. c; U) Z3 i% N. u( y【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。
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【事件描述】2 E! z9 N) N% m1 S8 |4 q
4 x- \3 G! E7 X' {7 u$ @7 v欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。- p0 }* l# V, ?- A. J8 h& N: N) d
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【相关图片】：见描述正文* L1 F8 {, j! i' s' f4 k; T' b2 i
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" W8 g8 \6 E+ T' e' X" |. O; n热博处理提款数据图片：- Q" m. o, @ S/ P* B+ Q2 w
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5 I, r8 I e& ]客服聊天数据：; a/ {% w. h2 d8 o& U( U7 [$ ]7 i5 x
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 9 j* _0 e, K. y8 y9 t, C
4 D& u: r' k* z+ `1 l& g L5 T哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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5 G& [% T5 T/ e# u2 L6 `0 |/ F明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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6 j8 X# R- K. @) u7 j! g我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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1 z% X5 [8 E+ B$ d9 [
哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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, o# Y4 A# t! u0 n
哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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7 c+ a' h6 o2 W* ^& r9 X- c麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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+ N3 }# {# Q4 k* b- |3 G! m( h' {
明白的，我已经联络了客服，你这稍安无照 |
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. W% G: ` Q0 V
是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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. B9 B; m. y, B& b/ X" f0 e& r8 N这当然可以，我这帮你编辑了就联系客服 |
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& Z) f3 \3 p# \" x
正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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