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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑 0 t' Q7 {6 h- M8 F5 M
5 Z s" D/ ]* N' j【会员论坛ID】：iwatch
0 K" h& A9 f1 H- B# d( b( [0 U. }【咨询公司】： 头头0 [$ E$ S( x3 s) |7 e3 Z
【咨询内容】：
7 O8 R% ]4 u+ \. u7 ~2 W
6 \( @) H ~ Q+ O: f% j昨天在你家注册了个账号，今天参加活动存了1018。$ k" ~7 V! W" F$ u, m
. u: D/ U8 e' n5 t中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。
; Q! l. y0 Q' O! ?难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？
9 }7 X9 }1 q8 ^: K: b; B# p6 D/ X+ R3 [& D: ]
到现在还没回复我的资金的去向，真有这么难？
* t: J8 ]7 |9 u* A: H. M' g4 l, t; R( p. B3 `: C
帮我追问一下，我转的两笔款去哪里了~ （附截图）+ K) ?+ n6 s' S7 p
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5 ]9 l( v, k0 l% n/ J% o
谢谢~' n7 s( k% X7 `6 S1 X0 L" X
下午就找了在线客服，一直没能解决，好像很难一样？
0 g8 \2 }0 U1 v% d$ @这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
3 i* h7 u6 z" h$ o |
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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" @$ y R$ | V; u现在已经在提款审核中，但是还是没有得到任何解释。
2 ?" S7 g5 U5 q6 W" Q如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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5 m1 _7 \% i8 B" v3 w& I6 x0 X
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5( w: z) {( }+ u2 j- Q- K+ s4 `0 T2 v$ j
/ E0 e$ \( T8 k这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。 z, y1 [2 F1 _" J
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只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55/ }( I5 i1 `! \: I! M& L
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
$ w; h" k/ ^" x: I2 x
, |! T. b8 j$ u3 H. I5 f这个问题绝对不是这 ...
您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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客服妹妹，我最后说一次。$ K: B% j* @7 B
昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，
6 t7 l# e6 G0 d: x0 c5 i按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。/ G+ W) E$ v7 g1 v
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然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。
% e0 @* s7 g. H x! \虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。3 p& S9 v) H* U7 a4 V: d6 b
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当前离线
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% v( w- w3 r9 y; K3 B
资金到账了，在线客服真的很不给力。
; ?6 Q! `: f: d' h+ l) z就评一般吧。 |
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