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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
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【会员论坛ID】：iwatch T% @. m/ y2 D5 ]
【咨询公司】： 头头
& E- v9 X" }+ T2 Z$ j1 k* l【咨询内容】：
' v' M5 e5 v9 m' C1 S) N" ^$ Z5 ~0 H E) m8 j5 r3 Z
昨天在你家注册了个账号，今天参加活动存了1018。
/ N' @: n" M+ W" g- k
; K& @4 D, g9 S( y中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。
0 _" O7 j$ W* @( ?3 N难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？
, i9 p/ T5 a0 n* K3 J9 M
8 K1 y" b5 Y* X! ^- N到现在还没回复我的资金的去向，真有这么难？
! @+ p. N s2 u# b3 r; c& J- \& m! `1 H G- R- o
帮我追问一下，我转的两笔款去哪里了~ （附截图）; }; {* [# r' V
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* ?- m+ r' W2 \( E7 \
谢谢~3 b$ e' h! t. c* K( C% D4 {0 t
下午就找了在线客服，一直没能解决，好像很难一样？
! k7 G4 U. r$ ^( Z, ]这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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5 p9 S3 `4 @- K( q* k! n, q5 ^现在已经在提款审核中，但是还是没有得到任何解释。
- L3 J; d5 a7 H如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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9 f4 B4 s3 F7 M当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
4 L/ S8 F9 Y. _$ t) Q- C( P+ _4 M" `0 R/ I( w# z Z/ t' q+ U
这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。) O! x/ l& ?; q$ q3 ?0 _
8 a- t4 W' J J7 }6 I; O只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55" x) ]7 B9 L( Q l4 j" V
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5. f8 e! ?/ y( X6 ^
( r! b# K! k7 w. e) n这个问题绝对不是这 ...
: i* V- W$ t& e2 }' L- ?您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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客服妹妹，我最后说一次。
2 P$ `" n9 L$ [- e/ K昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，" v, o; b& D* u* v
按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。
' w8 s- Z; \9 D! S" ~- ?
3 I1 U5 Z/ L9 Q) I7 \2 Z8 b$ [然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。
- Y7 Z+ r6 I* O! Y5 ~虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。' L5 q( T# p9 c# Z
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+ k: v& _1 g! Z7 k资金到账了，在线客服真的很不给力。- X5 ~- y7 B& [
就评一般吧。 |
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