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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走3 V8 K3 m5 N4 X9 M
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
; g$ t  e4 q2 S/ _. b3 x6 a最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,6 o$ ^* D' }0 i, W; a7 A
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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3 f( h% d; y1 ]4 h/ t, N关于掉单,论坛也有过不少帖子. B1 }( a: T' n9 E7 Z7 g

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有出来吐槽的
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有出来骂人的
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有哭成泪人的
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!3 ~9 ]8 h" s8 H" H' v# o
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。$ b- K* Y& k" p) y& H7 [' v

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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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接着,公司站出来了:让我想一想静静,,,* c8 n9 W3 ?8 M0 I9 k- X. ?

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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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! ~5 ~8 y$ O- x' @还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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根源在哪里?% D! H+ U. V6 a. x5 _
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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4 S4 h, e2 X: y" k客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?4 L- M: I: k7 _% m/ H$ X" [3 t1 ^
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5 m- q6 f, n+ _5 R2 @" s$ r, p3 f客服懂自家的支付方式的时效效性和最优化吗?
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* ]. s& }' s9 C! n; }$ S客服懂常规问题发生后,正常解决所需时间多久吗?( x- ]. ]# u6 t

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3 T6 N$ e' j+ F5 Q+ S1 A; C9 E2 t% W联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?8 n7 v8 i5 _' N- p# G- e8 C

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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?" W7 _. R. g; @/ ]

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还有太多太多,,,- z+ ^" I4 C3 `: ^! x2 ]: F& G
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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; z/ v5 z+ }: ^: m5 r4 H打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,. l* u- p2 k" y8 a7 ]' D8 W7 p
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2017   向那些
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& C" v( j3 Z" D, f$ A陪着你笑陪着哭2 O, @+ W# _) y2 z, a  |  z

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陪着诉苦陪吵闹
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!3 l5 [  T3 r! S0 L8 ^& G5 K

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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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