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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走6 }7 M2 {1 j2 `' E& J$ }
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
; x1 U) V3 y% k! H7 D3 R& z最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,8 ?" K$ ]7 U) O5 }9 w7 r

  O2 `' b4 c0 R4 }7 H# W新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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关于掉单,论坛也有过不少帖子
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5 |1 b1 l- p/ G有出来吐槽的9 Q" H1 r2 @$ ~/ q) f

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8 s# E5 d# u/ D5 D6 d8 O+ E. y有出来骂人的
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有哭成泪人的# E8 Y$ r7 N. e

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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,. _; z, k# {; c- Z

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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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+ `. K9 h9 \) g% p因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。8 S$ @7 B, p  G0 e3 w) v; c( q

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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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接着,公司站出来了:让我想一想静静,,,2 v2 L: l6 N  W" g3 |* {7 Z, s

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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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: n- y; P' ]+ Z/ @) G1 ]5 b. I还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!, b: S  L& V3 r7 o
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根源在哪里?
: o3 d) {9 [6 H8 D7 v) U. [根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?3 o! U4 Q5 T5 m9 S8 f2 L. {& U

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2 C% L; q. `8 p客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?, \9 W2 T$ d; A

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客服懂自家的支付方式的时效效性和最优化吗?; a' ]3 ^3 G* J% j( o- o5 P
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: \, g* f/ U9 o) F4 m9 H% {- }1 E- Z客服懂常规问题发生后,正常解决所需时间多久吗?) L4 l2 B/ {) M5 w* E2 ]+ W
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0 f2 ]: v1 r' H/ m  ?: n联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?: n  z/ G7 k1 c' K
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0 y9 ^8 [; n% Z" M7 F* M' M: [/ @有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?& M, v4 f& o( L# \; D, }' d6 B

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还有太多太多,,,
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,+ d1 {* T" B2 \! g8 d

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# l4 y3 N0 }8 L/ `* N/ w7 Z9 H9 P5 h3 [打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,( }& M' V7 o" \7 L) S
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2017   向那些
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陪着你笑陪着哭
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陪着诉苦陪吵闹
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- s- x; e2 R4 c* L% o) e& x1 f- @: P: F陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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参与人数 1活跃币 +20 策小分 +17 收起 理由
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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
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