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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走( @" L! Y* @. A2 }9 d* |
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,' ~9 E! V4 g* H4 J, a: @' l& X8 y
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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- W' ]' R6 a, \6 G) q; t5 E! i$ i新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,. R4 t* N' C" V  s2 i
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/ h9 f  F- q; ~' y关于掉单,论坛也有过不少帖子
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+ E& ^+ w9 V1 k

3 X. I- o% t  k+ C+ b) R9 U有出来吐槽的
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有出来骂人的
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' o: |3 G1 k# c1 W有哭成泪人的
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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: K. m9 I  ]0 o$ h7 w而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!1 T  E/ v, }" L8 Z/ C0 ~

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, W, s* t. i9 K: }  U* A6 v* ]因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。0 x, [1 g. b* C5 a( i. c7 Y, W$ g
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* w8 z* @$ T, ]+ I# x# v0 X& `然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,! A$ O, K. u7 c  a; ]( I. ]) |- a" C
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# p+ v5 p5 M+ W( C5 D0 _3 C) x0 C接着,公司站出来了:让我想一想静静,,,
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3 R- z& v& |# `. o, x/ @$ R$ c* q4 p; {钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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& D5 y; b0 W7 E( Y4 X' a根源在哪里?
! @/ V  N1 q0 I1 I2 c  {3 Q" D9 ^根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环  a5 D: S. I. B8 z9 `- i
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?( L; @; o4 z& D  ?2 U: L
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?  |' l0 D+ t+ ^7 l' u! l8 D

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1 @1 n: J- i6 w, s0 C) n. b客服懂自家的支付方式的时效效性和最优化吗?# r0 |  G' ]+ m) g* B
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# E, I' z- B  k客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?3 x, L2 N$ D6 @; J
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. e4 y* ^7 b+ ^4 g' i' h& e2 b有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?+ z9 ?/ H& \! f, ~: K

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& }" B! T. {- e& n! Z还有太多太多,,,
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,, X* n: f7 d: h5 J  Z# k# @2 R
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  r; l, h9 b2 k% i打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了9 V+ q4 X! `7 ]* u
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( f2 S& Y( O' _但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,% v# K% C% t+ ^( u7 g9 R$ J
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2017   向那些. r7 x2 W/ s, E
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* g' ~- K% z' n  S' P陪着你笑陪着哭1 Q/ P" z& S  P0 `, K6 v. p

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" P1 p# ~  a3 ^' e0 w5 G. h4 T陪着诉苦陪吵闹( B% j  [' n- v3 U8 n: G, T) C' X

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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!" Z4 J( \" j* u( ?% ^

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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
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