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[lastpost] => 2815029 会员lantianyun请求帮助解决易仔冻结账号和黑1923元的问题 1773661243 lantianyun
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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑 ) I1 f; P5 }' ?6 a% Z
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【会员论坛ID】：iwatch; o/ r/ P* R) k- m7 Z
【咨询公司】： 头头( j5 g1 {$ i& P7 O7 U# t: i
【咨询内容】：3 z8 T3 \9 i R7 E
+ A2 O5 T" g( z$ @昨天在你家注册了个账号，今天参加活动存了1018。) y& m) X/ T* G9 M. W6 {
2 e' u& T2 z$ W) O' q中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。
* Q; B* _4 c$ N4 M, s) O9 @难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？& k: P3 R1 N( ?1 ]& |# r" L# o
! E: e! W- s5 G8 V h到现在还没回复我的资金的去向，真有这么难？
8 p8 l/ s% e6 z, V4 [2 G( N* t1 P$ Z. ?* G4 M* q8 c5 ?' D4 ?7 f
帮我追问一下，我转的两笔款去哪里了~ （附截图）
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% C! a) o( j! u {谢谢~0 x+ Z4 m& V! o
下午就找了在线客服，一直没能解决，好像很难一样？ ]6 r j, l/ Q0 J2 p' n. ^
这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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8 v5 ?2 R! m/ m6 o7 a& W3 K; Y+ V现在已经在提款审核中，但是还是没有得到任何解释。
- W: J/ y% ~, d$ }8 M5 V' D如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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$ Y+ J! ~0 ?7 K/ y3 Z3 t% F当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5- q3 R3 B+ V, C3 `: |; S! ^ B$ J
8 D& y: A* q* `; S& k8 U' k/ E+ L这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。
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: N0 m3 q Y) g0 O1 D$ _" |只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55
. h! t1 I& C- B当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5- S7 B: W8 a4 e' [) b
! O" e+ W% M9 V1 n3 l2 @这个问题绝对不是这 ...
您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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5 F/ C. H" G* k; j& o客服妹妹，我最后说一次。
; ]2 t. L# `0 ^7 O3 E1 _$ x1 H+ @昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，
V) d9 n* o8 v& `7 M3 X, Y! I按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。& @1 i. r5 E! I+ M7 C. L
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然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。
& a3 D" }. i5 m9 W; [/ m$ K虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。
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( z$ @4 k5 D. A& j3 F资金到账了，在线客服真的很不给力。4 L/ r% ^* X. w& I5 r: G
就评一般吧。 |
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