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[947] => 版主推荐
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[版主推荐]
论文:《决定一切好坏的关键,论天使公司的形成》
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《决定一切好坏的关键,论天使公司的形成》: I5 E" S% |0 m& w" g$ s: z1 {
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- `7 I" f& G& R* e7 t昨天刚刚宣布188金宝博暂停赞助猜猜擂台奖金榜,很多小伙伴表示惋惜……o(╥﹏╥)o
7 | m- g7 T7 A; e# }( d* X: B4 R( Z0 j4 q9 V
确实有的公司活动暂停后大家都非常怀念,
) A. O& D( P, E4 V而更早时候某菠菜公司宣布暂停营运的时候,大家更是伤心2 i/ z3 R% `) ^9 k& @
但又有一小部分公司会经常被大家议论
! W1 z' c& F& y7 A8 `$ z* f究竟是什么造成这样的差别对待?ㄟ( ▔, ▔ )ㄏ
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首先能进入论坛的公司肯定都是有实力有信誉的好公司!
! ?# w& }+ [3 d/ L既然实力相同那又是什么会让会员产生这样不同的印象?
* R% `( z7 ]- f3 F# |; u4 L% y活动?是,好的活动固然重要,可没有好的执行,高效的奖金派发,那再好的活动也会留下污点+ w+ M0 i3 P D7 a" F* C6 F6 b
活动只是锦上添花的,真正能在会员心里留下好印象的,只有勤劳的客服!(•̀ω•́ )ゝ
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众鑫家口碑向来不错,除了她家有各种亲民福利外,
* [ H: L* w2 @5 ~% o也与客服妹妹每一次准时的派发奖励,公司取款到账时间短不无关系!
( w2 @' f9 P2 }以及前段时间宣布暂停营运的公司,她家客服妹子叫啥,相信没有不知道的4 x( @- u3 ?' l
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6 g' f5 Z- P7 f188金宝博在赞助猜猜擂台奖金榜的时期,不仅活动给力,更重要的是客服妮妮妹子,每次都准时准点的派发奖励!6 L- p0 {. G0 [9 ?( r+ I; c
两年多的时间里从没有推延过一天(大部分是我这边工作比较忙,耽搁了发名单给妹子的时间),自然大家会记得他的好 (╭ ̄3 ̄)╭♡# C( H. K( g6 _$ h! e. o3 C1 x/ f, q
( M; h+ _- |; Y$ z5 k所以,一个能及时高效的处理会员问题,准时准点派发奖励的客服,是一个公司能否在会员心中留下天使般印象的决定因素% b! w% I6 W; n: J, B, L
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不吹不黑,在解决问题和有效沟通上的服务性上,天策的版主也可以说是做到了最高级别了。2 N, N4 l7 }. h/ b+ P3 O
服务业其实是最简单但是也是最难做的,咱们虽然走的是菠菜行业,但是说白了也是服务行业,因为你始终还是和人打交道,3 o- t) G: w+ P
服务的好坏直接决定了玩家对它的印象,可以说是菠菜的门面和根基了。: b+ \9 `0 O( z8 f, w7 I* ~
服务包含的东西超过世间所有行业,它包含心理学社会学,涉及到做人的最基本要素包括诚信荣誉,
3 U) Z0 h" k" N) {* ^7 g5 i" d可能有的人觉得我说得夸张了,但是它的重要性不言而喻。
$ F! A. {- m0 `3 w& ^) c(曾经做过一段时间的二十几人小餐馆领班有感而发了) |
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客服妹子,某种意义上就是公司的形象代言人,妹子可爱,公司也不会差呢 |
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客服服务中 态度是一种服务因素 它本身具有价值 同时会带来效益 |
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